Office 365 We Are Unable to Connect Right Now Please Check Your Network and Try Again Later
I just had the same issue on a Mac and when going into network settings (system preferences -> Network -> Advanced...->proxies I had a SOCKS Proxy active (likewise had passive FTP mode on but that should not exist the result). When I unchecked information technology and practical it worked fine, so might be worth checking if there are whatever proxies configured
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Howdy Mavrik347,
Sorry for the inconvenience acquired to you. From your description, when you sign in to actuate your Role applications on PC, you receive the message about information technology couldn't connect to activate. It seems that the connectedness with Role activation service have some bug.
As JoaoHenriques1 mentioned, one of the main reasons could be caused due to the Proxy settings of your cyberspace environment. If you apply any proxy, yous tin can disable information technology temporary when yous activate Office. If you also use any VPN, please likewise disable it when you activate Office.
More importantly, you need to cheque whether you have the appropriate license with the account you tend to actuate. You tin sign into your Office 365 portal, become to My account > Subscriptions and see whether you take "The latest desktop version of Function".
In addition, yous can also try switching to a unlike net environs, such as your mobile hot spot, and see whether it can be activated.
Best regards,
Dihao
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Thanks Joao, but at that place isn't a Arrangement Preferences on PC? I can't see any relative menus autonomously from Net Options > Connections > LAN Settings, of which all proxies are disabled (all boxes unticked).
Dihao Guo MSFT are y'all able to offering any specific instructions on this? It's a desktop btw.
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Hi Mavrik347,
Give thanks you for your reply. To disable the proxy on Windows ten, you tin click Beginning carte button > Settings> Network & Net > Proxy to disable it. If you have whatsoever VPN settings you tin can also disable it from here.
More chiefly, if you are using any Anti-virus software, y'all may quit them temporary when you actuate Office. Sometime, certain Anti-virus software has its own firewall polity which disable the connectedness when you actuate Part. If you are non using any Anti-virus software, try to disable Windows Defender Firewall temporary. You can refer to this article almost Turn Windows Defender Firewall on or off for more than details.
In addition, if your desktop has the ability to connect mobile hot spot, I highly recommend you can switch to mobile hot spot and meet whether the activation of Office can be success. Sometimes, the organisation's internet environs has its owns proxy settings for the organization net which it may besides non allow Office application to verify activation from internet.
Delight let me know if these methods can accost this problem. Promise it helps.
All-time regards,
Dihao
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Hi Dihio,
In that case "Permit VPN over metered networks" and "Allow VPN while roaming" are checked still there are no VPN connections.
Proxy is turned off and there are no settings specified. Has Microsoft no way of producing an error code that might give more information?
Further, I have no anti-virus and as specified before every bit Windows is forcing my LAN to exist "Public" I take had to disable the firewall. Do yous know a style to force it to Individual perhaps in-case that is an issue?
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Hullo Mavrik347,
Thank y'all for your updates and spending your time to try them out. Regarding to the "Public" and "Private" Network, is that referring to the Windows Network profile? If then, yous tin too find information technology from Settings > Network & Internet > Ethernet (If you are using a network cable) > Select the Network proper noun so you will see the network profile to switch between Public and Private.
However, if your system network is in Domain Authenticated, you may not meet your Network contour since the network is configured by your Arrangement department.
More than importantly, I sympathize that if a bulletin or an mistake core with more item information can be generated, we can go to the betoken directly instead of giving a general message. In this scenario, I would like to introduce you a powerful tool, which it tin can help you to fix activation issue in this scenario. You can become to this websiteastward to download Microsoft Support and Recovery Assistant. After you lot install and launch Microsoft Support and Recovery Banana, y'all can select the option "I've installed a subscription version of Role, but I can't activate it", The recovery banana will help you dedicate the trouble for y'all and resolve it.
All-time regards,
Dihao
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Hullo Dihao,
Thank you for more ideas, I'm on a home network so in that location are no organizational policies affecting me. The option you mention I haven't seen since at least 1809. I'chiliad on 1903 and this is all I encounter.
I tried the tool and information technology activated Function for 24 hours similar a trial but I can still non sign in, the tool just said "Distressing we couldn't help you".
Practice you take any host addresses I can make certain I can resolve? I'm confident I can, this trouble seems isolated to Role products.
I tin can't attach the Office activation log here, I don't see an option for information technology, and then I've hosted it hither: http://www.sev3rance.com/mav/***********.zip
[PII is masked by Dihao Guo MSFT Support]
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Hi Mavrik347,
Thanks for your updates and trying out the method above. If yous didn't encounter the network profile option, delight try to switch it with PowerShell. Y'all tin open up Windows PowerShell past searching information technology in showtime bill of fare and run it as administration. Then enter the following commands in PowerShell, which it tin help you to check network connection contour.
Get-NetConnectionProfile
So you will get the network name and details. You check NetworkCategory to see whether the network is in Public or Private. If it is Public, you lot tin enter the post-obit commend to change it into private.
Ready-NetConnectionProfile -InterfaceIndex <index number> -NetworkCategory Individual
Notes : Please change the index number to your network'due south index number, which it will be listed after InterfaceIndex.
More importantly, you tin can also endeavour to reset Function activation country on your reckoner. It seems that Office client is stuck at certain activation stage. You lot tin follow the steps in this commodity to reset Office activation state from Command Prompt.
In addition, as you mentioned, the assistant tool helps you to activate similar a trial Function on your computer. May I confirm with you whether your Office client is the version pre-install on your computer or information technology is downloaded from your Role 365 portal? If it is the pre-install version in Windows 10, I suggest you lot demand to remove it from your desktop and downwardly the version from your Office 365 Portal. For your information: Download and install or reinstall Office 365
Best regards,
Dihao
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Howdy Dihao, cheers for your continued support.
Re: Powershell, I cannot keep due to the fastened message.
Re: Resetting the licence.
The script "C:\program files <x86>\Microsoft office\office16>cscript ospp.vbs" does not exist on my PC, I take also checked /Program Files/. Practice you take a link to somewhere I tin can download it?
I've done all other steps on that page such every bit HKEY and AppData and information technology's still the aforementioned.
I removed all instances of Function from my PC, then installed a fresh upwards to date version from portal.office365 which was:
"Setup.X64.en-us_O365ProPlusRetail_0ce86b05-10e7-4a6e-aa43-96c43a200c88_TX_DB_b_64_.exe"
and shows equally Version 1902 (Build 11328.20492 Click-to-Run)
This is turning out to be quite the machine crash isn't it :/
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No more ideas why this doesn't piece of work?
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Source: https://answers.microsoft.com/en-us/msoffice/forum/all/cant-activate-office365-we-are-unable-to-connect/0a2b4485-5b58-4a33-98c7-e75203a3a8bf
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